I received a
phone call late Saturday afternoon from AuthorSolutions. She announced that
they agreed to do my changes at no further cost to me. Yes! She started talking
about grayscale and the work their production team will have to do. I said that
I have the photos in grayscale and asked if it would be easier for me to send
the file and she agreed. I liked this better because then I would have control
of the editing. (Of course it still depends on the printing.)
I told her
the issues I had with the color of the cover being too dark for the background
pictures to show and that the font on the back was too small to read easily.
She said they would take care of that, too. I next mentioned my mistake of
forgetting to put “insert photo 2186” after the text on the last page of the
interior. I knew as that was definitely my mistake that it would probably cost
me. She surprised me by saying they would include that, also.
I am
pleased. A company should work at making sure their customers (authors in this
case) are happy with the product. These self-publishing companies are set up to
be, basically, printers of what they are sent. However, there must be
satisfaction in the result. I have been set back a few weeks and will not have
copies of the book for sale at the upcoming shows, but at least when I do get
copies they will be up to my standards. They have done well in their agreeing
to fix the problems and that they are including my own error is very much
appreciated.
So, yesterday
after finishing my editing work for the week and writing an article, I went
through the pictures. I was told to send the files using wetransfer.com and I
uploaded the photos and hit send. It took over an hour for the 50 pictures to
transfer. I also sent an email detailing the changes I wanted. Now it’s back to
the waiting game, but I am excited. This will work!
The e-book version will not change and is still available at amazon.com.
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